(Auszug aus der Pressemitteilung)
MILPITAS, Calif., July 28 – Maxtor Corporation
has enhanced its support and services offerings and rebranded them as
MaxServices. Maxtor(R) MaxServices programs streamline support processes and
provides customers with access to Maxtor’s worldwide expertise on a regional
MaxServices incorporates Maxtor’s current service and support programs,
- Responsive phone and 24×7 online end user support.
- In-country RMA replacement programs for registered resellers in select emerging markets around the world.
- Maxtor VIP Partner Program (www.maxtorvip.com) with phone center and online support in the European Union (EU) and the Americas.
- MaxLabs(TM) — a global, distributed set of design, integration and test services to optimize hard disk drive-based platforms for the consumer electronics market for global OEMs and qualified designers.
Included in the MaxServices offerings are MaxLabs(TM) testing and OEM
customer support centers in California, Colorado, Massachusetts, Ireland and
Singapore. MaxServices support programs address individual needs across the
range of Maxtor customers and channel partners, whether they are an end user,
reseller, VAR or global OEM (Original Equipment Manufacturer).
„Offering a global support infrastructure that encourages continued
process improvement to our partners and customers is critical for their
success as well as ours,“ said Mike Cordano, executive vice president of
worldwide sales and marketing at Maxtor. „MaxServices offerings leverage
Maxtor’s global infrastructure to support customer qualifications and validate
HDD operational environments for consumer and non-PC applications. These
services underscore our industry leadership and sophistication in service and
support worldwide, as well as our ongoing commitment to the customer.“